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Support, Hotline and Services


Our own specialists and our trained partners are striving to provide you with the best support possible.


Support for partners

Second Level Support is free for Securepoint Partners. Please contact the Support at the phone number below or send us an Email.


Support for customers with a support-contract

If you are a customer and have a support contract with Securepoint, please contact the Support at the phone number below or send us an Email.


Securepoint Support Hotline
Phone: ++49 41 31 / 24 01 - 10
Email: support@securepoint.de
Remote: Download Remote Tool (EXE file)
You will receive professional support within a few minutes.


Support for customers without a support-contract

First Level Support for customers without a support-contract is provided directly by your local Securepoint Partner. Please contact your Partner in this case. For referring or if there are problems, however, you can of course contact us or use our support-forum.



Securepoint GmbH    Salzstrasse 1    21335 Lueneburg - Germany    Phone: ++49 4131/2401-0    Fax: ++49 4131/2401-50    Email

Securepoint/TERRA UTM-Gateway Black Dwarf